My experience was with Flo, Kingston,Pa. This past Saturday, June I st I had my 2019 jeep Cherokee towed to Kost tire Pierce St, Kingston,Pa. Flo worked with me regarding my jeep. My appointment was scheduled for Saturday, June 1 at 1 o’clock however towing was late due to several road accidents. This cause them to be late picking up my jeep.
I called Kost Tire and spoke with Flo, explained the situation and he was perfectly fine, very courteous and very understanding about my car not arriving on time.
He called me on the following day to let me know what was actually wrong with my car and that they had gave it an oil change as we spoke about prior to doing the oil change if needed. This was so reassuring as I thought it would’ve been a lot worse. I can’t say enough about Flo and what a great employee he is.
I was so worried about my car. Upon completion of finishing my jeep, he call to tell me that it did indeed need an oil change and that it was completed.
He told me to pick up the car at my convenience and that the area was under surveillance so the car would be safe until I arrived.
There should be more people in this world like him, especially when working with the public.
Flo is very smart, courteous and very valuable to the company. He has a big heart so I want to thank him very much, and also to say that I am proud to be part of the Kost tire family!
Again thank you Flo!
Doreen Novick